My house is brand new new but the garage door opener was loud upstairs so I called them to take a look at it. The technician arrived a few minutes before I did and my neighbor borrowed him. The guy was nice and addressed my neighbors issue at not charge while waiting for me. He then looked at my opener and said that he couldn't do anything as the unit was a base model. He offered to upgrade it which I took him up on. The new unit is very quiet and came with fancier gadgets/wifi. I wish I didn't have to discard my brand new opener but I knew it was going to be a good possibility. The noise in the upstairs bedrooms could not be ignored.Paul D.